Shipping Policy

1. A confirmation email of your order details will be sent to you once we received your order. We will begin to process your order as soon as possible.
2. A tracking number will be sent to you by email once your item is shipped out.

Processing time:

1-2 business days

Delivery Time:
Standard: 3-5 business days

We are pleased to announce that we now offer free shipping to all locations within the United States. Enjoy our new shipping policy, where we cover the shipping costs for all orders within the USA.

Once your order has been shipped, you will receive a tracking number via email, enabling you to monitor your package's progress.

We accept returns up to 7 days after delivery.

To qualify for a return, your items must meet the following criteria: they must be unused, still in their original packaging, and in a condition suitable for resale. To initiate a return, kindly send an email tosupport@kollea.com, including your original order number and the reason for your return. Our dedicated support team is available 24/7 to assist you with any concerns or problems you may encounter.

If you are not satisfied with your purchase, please refer to our Returns and Exchanges Policy for detailed information on how to proceed.

For any queries or concerns regarding your order, please select 24/7 live chat or contact our customer support at support@kollea.com